Effective Date: May 11, 2024
Introduction
Welcome to BestDriver, the driver application for BestRide, developed by BestRide Transnational Limited. We are committed to protecting your privacy and ensuring your personal data is handled in a safe and responsible manner. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your information. By using BestDriver, you agree to the terms of this policy.
Data We Collect
1. Personal Information
We collect personal information that you provide directly to us, including:
- Name
- User IDs
- Phone number
- Photos
2. Usage Data
We collect data about how you interact with our app, including:
- Device Information: Information about your device, such as device ID, other IDs, operating system, and app version.
- Log Data: Log files, crash reports, and usage statistics.
3. Location Data
We collect location data to provide and improve our services, including:
- Approximate Location: General area information to offer location-based services.
- Precise Location: Detailed GPS coordinates for accurate route mapping, ride tracking, and enhanced navigation.
4. Communication Data
We collect communication data, including:
- SMS or MMS: With your consent, we may access and process your SMS or MMS messages for verification purposes and to facilitate certain app features.
5. Transaction Data
Details of transactions you carry out through the app, including:
- Payment information
- Ride details
- Trip history
6. Contact List Information
With your explicit consent, we collect and upload your contact list information to https://trans.bestrideadmin.com.ng. This includes names and phone numbers of your contacts. This information is used to enhance your user experience by enabling features such as easy emergency calls, contact invitations, referrals, and seamless integration with your contacts for better service connectivity. Your contact list information uploaded for emergency calls is solely intended for emergency purposes and is accessed only in critical situations to provide assistance efficiently. We prioritize the confidentiality and security of your contact list data and ensure it is handled in compliance with applicable privacy laws and regulations.
How We Use Your Data
We use the collected data for various purposes, including:
- Providing Services: To connect you with passengers, facilitate ride requests, and process payments.
- Safety and Security: To enhance the safety of drivers and passengers, perform identity verification, and prevent fraud.
- Customer Support: To respond to your inquiries, provide assistance, and improve our support services.
- App Improvement: To analyze usage patterns, improve functionality, and develop new features.
- Legal Compliance: To comply with legal obligations and respond to regulatory requests.
- Contact List Information: To enable features such as easy contact invitations and referrals, and to enhance user connectivity and experience within the app. Contact list information uploaded in the SOS section will be used solely for emergency purposes.
Sharing Your Data
We may share your data with:
- Passengers: Limited information such as your name, vehicle information, and location to facilitate rides.
- Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, background checks, and data analytics.
- Law Enforcement: If required by law or to protect the safety, rights, or property of BestDriver, our users, or others.
- Business Transfers: In connection with any merger, sale of assets, financing, or acquisition of all or a portion of our business by another entity.
Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Transaction data and communication records may be retained longer to comply with legal obligations or resolve disputes.
Your Rights
You have the following rights regarding your personal data:
- Access: You can request access to the personal data we hold about you.
- Correction: You can request corrections to your personal data if it is inaccurate or incomplete.
- Deletion: You can request deletion of your personal data under certain circumstances.
- Objection: You can object to our processing of your personal data in certain situations.
- Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
To exercise these rights, please contact us at info@bestride.com.ng.
Security Measures
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee its absolute security.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on our app and updating the effective date. Your continued use of the app after such changes constitutes your acceptance of the new Privacy Policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
BestRide Transnational Limited
Surulere, Lagos, Nigeria
Email: info@bestride.com.ng
Thank you for using BestDriver. Your trust is important to us, and we are committed to protecting your privacy.